FREQUENTLY ASKED QUESTIONS
Returns and cancellations
When can I return an item?
How do I return Goods?
How do I return a gift?
If you have any questions about our Returns and Refunds Policy, please contact us by email: firstname.lastname@example.org
How do I cancel my order?
Can I pay an item by installments?
You can pay our products in up to two installments if you purchase a single item, or up to three installments if you purchase two or more items.
Here’s how it works:
- Add the items you would like to purchase to your cart.
- Open you cart and click the “Checkout” button. You will not be charged any cost at this point.
- In the Checkout page, read the total price at the bottom of the panel on the right. The total price consists of the sum of the subtotal, the shipping costs and the value added tax.
- Calculate your first payment by dividing the total price by 2 (if you want to purchase a single item or chose to pay by two installments) or by 3 (if you want to purchase more than one item and chose to pay by three installments).
- Pay the first installment on Paypal to email@example.com and write the following information in the comment section:
Your full name and e-mail;
The items’ names, sizes and colors.
Your shipping address and your phone number (for the courier).
The number of the installment and the number of total installments (for example, "First Installment of 3”, “Second Installment of 2").
If you would like to use another payment mehod, contact us at firstname.lastname@example.org
- If you are paying by two installments, the second payment will be due within six weeks from the first payment, whereas if you are paying by three installment the second payment will be due within five weeks and the third within eight weeks.
- As soon as we receive all of the installments, your items will be shipped to you and you will be provided with a digital invoice.
What are the available payment methods?
You can pay with Paypal or credit card. If you choose to pay by installments, bank transfer is also available.
How do I purchase a custom sized item?
In order to purchase a custom sized order, complete the following steps:
Open the product page of the item you would like to customize, select Custom in the Size drop-down-list and complete your purchase.
Click on Size Guide in the main menu. Take your measurements as shown in the figure and write them in the form underneath it, along with your order number, then click Send. Your custom sized has now been received correctly and will be tailor-made for you!